Your best techs shouldn't be diagnosing tickets
EyeTea auto-diagnoses every PSA ticket with real MDM evidence, so your techs can skip triage and jump straight to resolution.
Integrates with your existing stack
Auto-diagnose tickets
Resolve MSP tickets automatically.
Using real device data, not guesses.
Auto Ticket Diagnosis
Every new ticket gets an instant diagnosis with root cause, evidence, and recommendations.
My laptop is running really slow, can barely open any applications
Diagnosis: Disk space critical (98% used)
Evidence: 476GB / 500GB used, 24GB available
Recommended: Clear system caches (8GB recoverable), remove unused apps
Interactive AI Sessions
Terminal-style interface to remediate issues with natural language commands.
$ Clear the system caches on this device
Analyzing request...
Found 8.2GB in system caches
Plan: Run cleanup script via Addigy
Waiting for approval...
For the rest
EyeTea auto-diagnoses over 30% of L1 tickets before your tech opens them.
*Based on customer data
Integrations
Connects to your PSA and MDM in minutes.
Timeline
Demo to production in days, not weeks
Connect your tools
- Link HaloPSA in 5 minutes
- Connect Addigy MDM
- Configure diagnosis rules
Watch it work
- See auto-diagnosis in action
- Review diagnosis quality
- Fine-tune ticket rules
See the results
- 30%+ ticket deflection
- Faster resolution times
- Happier techs
Pricing
Simple, transparent pricing
Everything you need to deflect tickets and accelerate resolution.
+ $50 per additional technician
- Unlimited auto ticket diagnosis
- 100 interactive AI sessions per tech
- HaloPSA + Addigy integrations
- SOC2-ready security
- Priority email support
No per-ticket fees. No surprise charges.